Contact
Contact Online Server Monitor
Use this page for product support, security reports and privacy-related requests for this deployment.
Support
Product support
For product usage, open @live_server_monitor_bot and use /help. Email support can be reached at support@server.howprog.one.
Security reports
Report security issues safely
Do not send passwords, private keys or sensitive server data in public chats. Send security reports to security@server.howprog.one and include only the minimum technical detail needed to reproduce the issue.
Privacy
Privacy and data removal
Review the privacy policy for data handling. Privacy and data removal requests can be sent to privacy@server.howprog.one.
Abuse
Abuse reports
Unauthorized monitoring, use on servers you do not control, token sharing and abusive bot usage are prohibited. Abuse reports can be sent to abuse@server.howprog.one.
What to include
Useful details for a support request
Include the affected server name, approximate time, Telegram command or button used, visible error text, and sanitized log lines if available. Clear context makes it much easier to distinguish setup problems, network problems, agent errors and expected threshold behavior.
What not to send
Do not send secrets
Never send SSH passwords, private SSH keys, hosting panel passwords, database credentials, email account passwords, FTP passwords, cloud provider tokens or local agent secrets. If a screenshot contains a pairing token or secret value, blur it before sharing.
Security contact
Responsible security reports
For security reports, describe the suspected issue, affected endpoint or workflow, reproduction steps, expected impact and whether you tested on your own server. Avoid testing against servers or Telegram chats you do not control.
Related pages
Before contacting support
- Read the setup guide for installation issues.
- Read troubleshooting for agent and alert checks.
- Read the security model before sending sensitive technical details.
Start monitoring
Connect a Linux server from Telegram.
Open the bot, request a one-time pairing command, run it on the server and receive the first status report in Telegram.